Privacy Policy

At Shirt By Amelie, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit Shirt By Amelie, make a purchase, contact us or otherwise interact with our online store.

Information We Collect

When you visit or make a purchase from our online store, we may collect information including:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment and transaction information
Information you provide when contacting us
Information about how you use and interact with our website
Device, browser and IP address information
Marketing preferences

Payment information is processed securely by our payment providers. Shirt By Amelie does not directly store your complete credit card details.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange shipping and provide order updates
Process returns and store credits
Communicate with you about your order
Respond to questions or customer service requests
Prevent fraud and protect the security of our store
Improve our website, products and customer experience
Analyse how customers use our website
Send marketing emails or communications where you have chosen to receive them
Comply with our legal and regulatory obligations

Marketing Communications

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you news, product updates, offers and other information from Shirt By Amelie.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending transactional communications relating to an order you have placed with us.

Shopify & Service Providers

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products to you.

We may also use trusted third-party service providers to help us operate our business, including payment processors, shipping providers, email and marketing platforms, analytics providers and other technology services.

These providers may process personal information where necessary to provide their services to us.

Cookies & Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our website, improve the shopping experience and measure the effectiveness of our marketing.

Some cookies are necessary for the website and checkout to function correctly. Others may be used for analytics, personalisation or advertising.

Your browser may allow you to block or delete cookies; however, doing so may affect some features of our website.

Sharing Your Personal Information

We do not sell your personal information.

We may share information with service providers where necessary to operate our online store, process payments, fulfil and deliver orders, provide customer support, analyse website performance or conduct marketing activities.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

Keeping Your Information Secure

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or if you believe that information is incorrect or needs updating.

We may need to verify your identity before completing certain requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes and meet our legal obligations.